Privacy Policy

We wrote this policy in plain English. The data controller is WitNip Inc, 600 N Broad Street, Middletown, Delaware 19709, United States. For any privacy question, email help@geeksprogramming.com with the subject line "Privacy".

1. Who we are

GeeksProgramming is a programming homework help and tutoring service for university students. The site and service are operated by WitNip Inc, a company incorporated in Delaware, United States. WitNip Inc is the controller responsible for your personal data. Our registered address is 600 N Broad Street, Middletown, Delaware 19709, and you can reach us at help@geeksprogramming.com.

2. What data we collect

We collect only what we need to help you with your work:

• Contact data: your name, email address, and any optional detail you choose to share, such as a phone number, university name, course code, or WhatsApp handle.
• Assignment data: the brief, rubric, attached files, deadline, and any code or coursework you upload when you ask for help.
• Conversation data: the messages you exchange with our team over email or WhatsApp.
• Transaction data: the payment method you pick and the metadata your payment processor returns. We never store your card number. The processor stores that.
• Technical data: IP address, browser type, pages viewed, referring URL, and timestamps. Used for security and aggregate analytics only.
• Consent records: the time and content of any consent you give through an order attestation, kept as defensive evidence.

We do not deliberately collect sensitive personal data. If a file you upload contains sensitive information about you or someone else, please redact it before you send it.

3. Why we collect it

Each piece of data has a clear reason behind it:

• To provide the service. We use your contact, assignment, and conversation data to deliver the help you ordered and to talk to you about it.
• To protect the service. We use technical data to prevent fraud, protect our experts and other users, and keep the site running. You can object to this at any time.
• To meet legal duties. We keep financial records and respond to lawful requests from regulators.
• With your consent. We currently send no marketing email and load no optional third-party tools. If that changes, we will ask first.

4. Your privacy from the expert

Here is a commitment we build into the service itself. The expert who works on your assignment never learns your real name, email, university, or any other personal contact detail. You are identified to the expert only by an internal order number. Every message to the expert is brokered through GeeksProgramming. Your identity lives inside the order-management layer, and the work surface the expert sees is anonymous. This is a deliberate boundary, not a side effect.

On top of that, every expert signs a non-disclosure agreement before they touch a single file you send. Confidentiality is part of their contract with us.

5. Who else sees your data

We use a small set of trusted providers to run the service. Each acts under our written instructions, except where it processes payment data as an independent controller.

• Hostinger International Ltd (Lithuania, EU): web and email hosting.
• Mailgun Technologies, Inc. (United States, EU endpoint available): transactional email delivery. We route through Mailgun's EU endpoint where possible. Cross-border transfers are covered by Standard Contractual Clauses or the EU-US Data Privacy Framework.
• Cloudflare, Inc. (United States): DDoS protection, edge caching, and content delivery. Cloudflare may see your IP, user agent, and request path when you visit a page. Transfer basis: Standard Contractual Clauses.
• Stripe, Inc. and PayPal, Inc. (United States): payment processing. Each is an independent controller for the card data it handles, under its own transfer safeguards.
• WitNip Inc shared operations: your inquiry may be handled by team members who support our other properties under the same WitNip Inc legal entity. No third party outside WitNip Inc sees your data.

We do not sell your data. We do not rent it. We do not share it with advertising networks, and we run no behavioral advertising cookies.

6. International transfers

Some providers sit outside your country, mainly in the United States (Mailgun, Cloudflare, Stripe, and PayPal). Where data moves across a border, we rely on the European Commission's Standard Contractual Clauses, plus the EU-US Data Privacy Framework where the recipient is certified. You may ask us for copies of the relevant clauses at any time.

7. How long we keep your data

• Assignment files you upload: permanently deleted 15 days after the project is complete, from both our inboxes and the mail relay they passed through. We do not keep your brief as a sample without your separate written permission.
• Email correspondence: 2 years from the last message, then automatic deletion. Sooner on request.
• Transaction records: 7 years, the minimum required for accounting and tax compliance under US and Delaware law.
• Server logs: 30 days, then aggregated and stripped of IP addresses.
• Consent records: the lifetime of the underlying consent plus 1 year, kept as defensive evidence.

8. Cookies and similar technologies

We keep our cookie footprint small. Strictly necessary cookies, such as session management, load without a prompt because the site cannot work without them. We currently load no optional or third-party cookies.

We run no advertising cookies, no social-tracking pixels, and no third-party behavioral tracking. If we add a privacy-friendly analytics or chat tool later, we will ask for your consent before loading it. We also honor browser Do Not Track signals.

9. Your rights

Depending on where you live, you have some or all of these rights over your data:

• Access: get a copy of the data we hold about you.
• Correction: ask us to fix data that is wrong.
• Deletion: ask us to delete data we no longer need, subject to legal retention duties.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing we base on our legitimate interest.
• Withdraw consent: withdraw any consent at any time. This does not undo lawful processing that already happened.
• Complaint: raise a complaint with your local data-protection authority.

To use any right, email help@geeksprogramming.com with the subject line "Privacy: Data Subject Request". We respond within 30 days. We may ask you to verify your identity before we release any data.

10. US state residents

If you live in California, you have the right to know, delete, correct, and limit the use of your personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. You also have the right to opt out of any sale or sharing of your information. We do not sell or share your personal information for cross-context behavioral advertising, so we do not show a "Do Not Sell or Share" link. If that ever changes, we will add one and tell you.

If you live in Colorado, Virginia, Connecticut, Texas, Oregon, Delaware, or another US state with a consumer privacy law, you have similar rights. Send your request to the email above. We handle every US state request through a single process.

11. India residents

If you are in India, the Digital Personal Data Protection Act, 2023 (DPDP Act) applies to our handling of your data. We process your personal data only for the purpose you give it to us, mainly to deliver the help you ordered. You have the right to access a summary of your data, to ask us to correct or erase it, and to withdraw consent as easily as you gave it. To make a request or raise a grievance, email the address above with the subject line "DPDP". We respond within the timeframe the Act requires.

12. UK and EU residents

If you live in the United Kingdom, the European Union, the European Economic Area, or Switzerland, the GDPR and the UK GDPR apply to our processing of your data. Your rights and our duties are set out in sections 3 through 9. You may lodge a complaint with the supervisory authority where you live. The UK Information Commissioner's Office is at ico.org.uk.

13. Children

GeeksProgramming is for adult learners aged 18 or older. We do not knowingly accept orders from anyone under 18, and the contact form asks you to confirm your age. If we learn we have collected data from a minor, we delete it.

14. Security

All site traffic runs over HTTPS. Server secrets live in encrypted environment variables on our host, never in our code repository. Payments are handled by PCI-DSS-compliant processors, so we never see your full card number. No system is perfectly secure, but we make reasonable efforts and will notify affected users within 72 hours of confirming a data breach that creates a likely risk to their rights.

15. Changes to this policy

We update this policy when our practices change. The "last updated" date at the top of the page shows the current version. We announce any material change on the homepage for at least 30 days.

16. Contact

Privacy contact: help@geeksprogramming.com (subject line "Privacy")
Phone: +1-302-520-2767
Postal: WitNip Inc, 600 N Broad Street, Middletown, Delaware 19709, United States