Refund Policy & Guidelines
We sincerely encourage you to familiarize yourself with the following conditions before availing of our services.
GeeksProgramming.com is committed to ensuring timely and accurate delivery of the assignment solutions in line with the stipulations outlined in your order. Should we fail to uphold any of these commitments, clients are entitled to claim either a full or partial refund pursuant to our policies.
Our Refund and Revision policy grant you the prerogative to seek financial redress if our service does not meet its obligations towards you.
We strive to exceed your expectations! Our high customer satisfaction rate is a testament to our service quality, and our clientele often return with additional projects. However, there may be rare instances where assignments may experience delays or complications.
In such scenarios, please refer to our Refund procedure for a hassle-free resolution. It is important to note that full refunds are only granted under select circumstances, as outlined below:
Project Cancellation (within 3 hours of order) : If you choose to withdraw the project before we have assigned an expert, we will refund the total amount you have paid. This process typically occurs within minutes of receiving your order, and no questions will be asked upon cancellation.
Change of Mind / Or Order Cancelation for any reason after expert has started working on it (after 3 hours of order).
- If an expert has already been assigned to your project and you decide to terminate it, the refund amount will range between 0% to 70%. This is due to the expert having already allocated time to your project, and compensation is necessary.
- Near the Deadline: If you choose to cancel the order whilst the expert is working towards the deadline, a full or partial refund will not be possible.
- After Delivery of Service: If you decide to cancel the order after the solution / turoring has been delivered, no refund will be provided.
Quality Dissatisfaction: If you are unhappy with the quality of the work and believe that the provided solution does not adhere to the instructions outlined, you may request a refund. However, substantiating evidence will be required.
Plagiarism: If the content is plagiarised, please notify us within 24 hours of delivery with proof. We will refund your payment. Note: in the context of source code, 20% plagiarism is acceptable due to the prevalence of common syntax in programming.
Duplicate Orders: If you mistakenly place the same order twice, notify us and we will cancel one of the orders.
Overpayment: If you accidentally pay twice for the same order, notify us within three working days and we will refund the surplus amount. No questions asked.
In these situations, refunds will not be granted:
– We always strive to deliver the best possible solutions for your assignments, ensuring delivery before the deadline. Most clients achieve excellent grades with our solutions. However, if you unfortunately receive less than 75% marks and can provide valid proof of your grades, you may be eligible for a partial refund.
We are available to assist you with your project for up to 24 hours following delivery. We encourage you to review the solution yourself or seek a second opinion. If you identify an issue, please contact us and we will provide assistance free of charge. After 24 hours, we may not be able to provide assistance as our experts will have moved on to other projects.
Once your refund has been approved, our team will initiate the refund process within seven business days from the confirmation date. Please note that we are not responsible for any fees, irregularities, or delays associated with bank transfers.
Each refund claim will be assessed individually and dealt with in order.
Revision Policy & Procedure
We have a rigorous system in place to check for any errors in solutions prior to delivery. However, should you find the provided solution unsatisfactory, you are entitled to request a revision.
Revisions can be requested for free within 24 hours of delivery. After this period, revision services will be chargeable.
GeeksProgramming.com is dedicated to ensuring your complete satisfaction through our diligent work and commitment. We offer a clear refund and revision policy to provide you with the assurance that we value your trust.
We reserve the right to either accept or reject your claim at our discretion.
GeeksProgramming.com retains full authority to amend this policy, in whole or in part, at any time, without any obligation to separately notify you of such changes.
Should you have any specific questions or concerns regarding the Refund and Revision Policy, please share them in the email or contact section of the website, and we will be more than happy to assist you.